Customer Publications

Our purpose and behaviours are important in providing a foundation for our values and interactions with each other, our customers, our stakeholders and communities.

Whakamana i te mauri hiko tū mai Aotearoa | Empowering the energy future for New Zealand

Transpower Service Framework

This document defines Transpower’s services – those activities that we undertake on behalf of our customers and end consumers, and the expected levels of service we will measure ourselves against. A new version of this will be published in August. Please contact Customer.Solutions@transpower.co.nz if you have any questions.

Transpower's Service Level Framework may be downloaded here [ pdf 9.91 MB ].

Standards - subscription trial

Transpower is running a trial of paid access to our standards to inform practice and independent standard development for industry related organisations in New Zealand.

Transpower is offering interested parties’ access to the existing standards through an annual subscription-based service. The service is being offered on an initial 12-month trial.

We are onboarding subscribers throughout 2022. The final subscription access under the trial will conclude in December 2022. 

Please contact Standards.Subscription@transpower.co.nz for more information, including how to access the service.

View the standards available as part of the subscription service [ pdf 61.22 KB ]