Our connection process

Transpower's connection process adapts to fit the needs of your connection.  A large complex connection might take over 3 years, a small discrete and simple connection might take less than 18 months.  Our connections process diagram provides a matrix of timing based on your connection.

 

Concept Assessment Requests

We encourage our customers to contact us directly in the first instance so we can discuss your needs and general Transpower connection considerations. After this, when you are ready to request a concept assessment contact us and we will send you a Concept Assessment questionnaire to complete and if applicable a Transpower Services Agreement.  Once we have the information we need and your agreement to any charges, we will allocate your request to our subject matter experts for assessment.

Due to our constrained resources, response times for Concept Assessments vary depending on the level of customer enquiry.  Transpower's standard response time from an averagely complex concept assessment request is 25 working days during low levels of enquiry, 35 working days during medium levels of enquiry and 45 working days during high levels of enquiry.  Present enquiry levels can be seen on the indicator below.

 

Response times will be longer for very complex requests.  We will discuss this with you directly if applicable.

For further information on our process check out the information below or contact us at customersolutions@transpower.co.nz:

New customer - information checklist [ pdf 103.34 KB ]

Transpower financial framework for customer connection investments [ pdf 171.31 KB ]