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RCP4: Service Measures

It is important that our service measures are simple, meaningful and reflect outcomes that are valued by customers and consumers. To ensure we are headed in the right direction we are engaging with customers and other stakeholders to further understand what is important to them.

Outage Planning Reporting

Planned loss of supply and reduced security outages

This report provides a forward view of planned transmission outages that could involve a planned a loss of supply or n-security to our connected customers. We are providing this in addition to our usual outage communications and notifications. For up-to-date outage information, please use POCP (Planned Outage Co-ordination Process) https://pocp.redspider.co.nz/ which is updated every hour.