Grid Skills Concerns & Complaints Form

Before you complete this form have a conversation. The best way to settle differences is to have a conversation first, to see if all parties can come to an agreed outcome. If you haven’t yet tried to raise your concern or complaint informally, take these steps.

1. Step 1 (Talk to the trainer):  
   Talk to the trainer if your concern or complaint is about a course you have just taken.  If you do not feel comfortable talking to your trainer, or if you do not agree with their response, contact the Grid Skills team.
2. Step 2 (Contact Grid Skills):
   Contact us and ask to speak with someone.  
   Email us on [email protected] or call 06 3570919.  
   State that you want to raise a concern or complaint. Leave your name and contact number and the best time to call.  We will contact you and try to resolve the matter. If you are not satisfied with the outcome, we invite you to make a formal complaint.
3. Step 3 (Make a formal complaint):
   • Use this form to formally raise a concern or complaint. 
     We will acknowledge receipt of your complaint, via email, within three working days.
   • We will talk with you about the matter, decide what action to take, and inform you of the outcome, in writing, within an agreed timeframe. 
   • If you do not agree with the outcome or believe Grid Skills did not adequately investigate the matter, you may take your complaint to external bodies. Grid Skills must provide you with the information you need to make an external appeal.