The majority of our transmission lines are on, or cross, private land, and landowners who have our assets on their land are vital in helping us achieve our goals and objectives for New Zealand’s transmission system.
We are committed to working openly and honestly with you when planning, building, operating, maintaining and upgrading the Grid. Building fair and respectful long-term relationships with you is a key focus and we commit to:
- undertaking all our work safely and consistent with good electricity industry practice
- proactively inform you of our proposed plans and consult with you on their effects
- understand and listen to your concerns, and where possible, work with you to find appropriate solutions when undertaking work on your land
- do what we say we are going to do and give you reasons if we are unable to do so
- minimise any disruption as much as practicable and make good or compensate for any damage that we cause
- regard all complaints as serious and respond to them in a timely manner
- provide you with a dedicated phone line to talk to a member of our team if you have any concerns.
Complaints commitment
Transpower will respond in a timely manner to any complaints made by landowners and/or occupiers using its free internal complaints process. Transpower uses suitably qualified service providers to carry out regular line inspections, maintenance (including access tracks) and vegetation management. The transmission network maps below show the names and contact details of the service providers’ landowner liaison officers by area. In the first instance, Transpower advises landowners and/or occupiers to contact their local landowner liaison officer with any complaints relating to activities on their land.
If the service provider’s landowner liaison officer cannot adequately address a complaint or issue, it will be escalated to Transpower for a response.
Transpower is a member of the independent Utilities Disputes Ltd (formerly Electricity and Gas Complaints Commissioner) scheme. The Scheme provides a process by which certain complaints can be dealt with, at no charge, if resolution of the complaint is not achieved by Transpower through its internal complaints scheme process.
For further information, please contact:
Landowner Relations Manager
PO Box 1021, Wellington
[email protected]
0508 526 369 (0508 LANDOWNER)
- Undergrounding cables
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We receive a good deal of enquiries regarding the undergrounding of overhead cables, and we want to be open and honest about the considerations that can affect the decision to underground sections of our network. For more information, please refer to our guide.